Shipping

We have an 11 am cut-off for same-day dispatch. Orders placed before 11 am, Monday–Friday, are dispatched the same day, while orders placed after 11 am are dispatched the following business day.

Orders are dispatched Monday–Friday (except bank holidays).

Orders 1.75 kg or less are sent via Royal Mail:

  • Royal Mail – 2nd Class: Typically 2–3 working days.

Delivery days are Monday–Friday. All orders placed on Saturday & Sunday will be dispatched on Monday.

  • Royal Mail Tracked Deliveries: Royal Mail’s working days are Monday to Saturday. The 2nd Class Tracked option is usually 2–3 working days, but this service can take up to 14 days.

Though we are not able to replace any parcels until this 14-day period has passed, please let us know if it has been a week since receiving your dispatch confirmation email, and we can follow up with Royal Mail. It may also be worth checking at your local post office depot in case your parcel has been taken there and the parcel card has been lost.

Returns

We really hope you’re happy with your coffee and don’t have any need to return it! But if anything is wrong with your order, please let us know straight away, and we will arrange a return or exchange.

Please note that items purchased online cannot be returned to our shops.

If something is incorrect with your order upon delivery, we will meet our legal obligations regarding refunds and returns. We do not typically offer refunds because something isn’t to your taste or you’ve changed your mind. However, if quality standards are not met, please contact us at team@geniuscoffee.co.uk, and we will find a solution for you.

We have the utmost confidence in all the products we offer. However, if you are unsatisfied with the quality of a product you have received, please contact us to discuss the matter, and we will endeavour to resolve the issue.

If you wish to make a change to the product you have ordered, please contact us, and we will let you know if the change is possible. If it is, we will inform you about any adjustments to the price, timing of supply, or other relevant details. You can then confirm whether you wish to proceed with the change.

Quality Concerns

We take great pride in the quality and condition of our coffee, and it should reach you in the best possible state. When you receive your order, please remove all external wrapping, check that the coffee bags are undamaged, and ensure that the correct products have been supplied in the right quantities. If you’re unhappy with what you find, please call us and, if possible, email pictures to team@geniuscoffee.co.uk – we will do our best to put things right.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging as received.

Consumable goods, such as coffee, cannot be returned unless there is a specific fault. If you're not satisfied with your coffee, please reach out to us at team@geniuscoffee.co.uk, and we'll do our best to resolve any concerns.

Our return policy is valid for 30 days from the date of purchase. Unfortunately, we are unable to offer refunds or exchanges beyond this period.

Privacy Policy

At Genius Coffee Roasters, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.

What Information We Collect

We may collect personal details that you provide when interacting with our website (geniuscoffee.co.uk), such as:

  • When you create an online account

  • When you place an order

  • When you contact us via email, phone, post, or other means

The information collected may include your name, address, and contact details.

If you make a purchase through our online shop, your payment details are handled securely by third-party payment processors—we do not store or have access to your card information. More details on these third parties can be found on their respective websites.

We may also collect technical data, including:

  • Your IP address (a unique identifier assigned to your device)

  • Your browser type and operating system

This technical information helps us monitor website performance but is not used to personally identify individuals.

How We Use Your Information

We use the data we collect to:

  • Process and fulfil your orders

  • Manage our obligations under any agreements with you

  • Provide you with information or products upon request

  • Verify your identity if necessary

  • Monitor and enhance our website’s performance

  • Notify you of important updates to our services

If you’ve given explicit consent, we may also send you details about new products, offers, or updates that might interest you.

Sharing Your Information

We do not share your personal data with third parties for marketing purposes. However, we may share relevant details with:

  • Legal authorities, if required by law.

  • Service providers (e.g., Royal Mail, couriers, and Square Payments) to facilitate order fulfilment.

  • Analytics providers (e.g., Google Analytics) to help us understand website usage and improve our services.

Third-Party Payment Processors

To securely handle transactions, we use trusted third-party payment providers, including Square Payments and PayPal. Your payment details are processed according to their respective privacy policies, which you can review on their websites.

Managing Your Information

If you have an online account, you can log in at any time to update your personal details. You can also contact us directly to request access to your data.

If you wish to stop receiving marketing emails, simply click the unsubscribe link in any of our newsletters or reach out to us to opt out.

For any questions regarding your privacy, feel free to contact us.

Terms of Use

Welcome to geniuscoffee.co.uk. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Genius Coffee Roasters' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Genius Coffee Roasters' or 'us' or 'we' refers to the owner of the website whose registered office is 105 High Street, Colliers Wood, London, SW19 2HR. Our company registration number is 12388323. The term 'you' refers to the user or viewer of our website.