Returns & FAQ

We carefully roast, pack and check every order before it leaves us. If something is not right, please contact us and we will do our best to resolve it quickly and fairly.

Coffee is a freshly roasted, perishable food product. For food safety and quality reasons, we cannot accept returns if you change your mind or the flavour does not suit your personal taste. However, in cases where quality standards are not  met please contact us and we will find a solution for you.

Not getting the best out of your coffee? Let's fix that together. Please contact us at team@geniuscoffee.co.uk.

At Genius Coffee Roasters, we take pride in roasting fresh, high-quality coffee and helping you enjoy every cup.

Coffee is a personal experience, and sometimes finding your perfect cup takes a little experimenting. Before giving up on your beans, we'd love to help you get the best out of them.

Whether your espresso tastes too sour, too bitter, or simply isn't what you expected, small adjustments to your grind size, dose, extraction time or brewing recipe can make a big difference.

Get in touch with us! Tell us which coffee you are using, how you are brewing it and what isn't working. We'll be happy to offer advice and help you find the right recipe for your taste.

A Little Tip About Freshly Roasted Coffee

Great coffee needs a little time to rest after roasting.

At Genius Coffee Roasters, we recommend allowing our coffee to rest for approximately 9–10 days after the roast date before brewing, especially for espresso.

Sometimes, due to high demand, your coffee may arrive fresher than this. If that's the case, we recommend checking the roast date on your bag and giving the beans a little more time to develop before brewing.

During the first few days, freshly roasted coffee releases CO₂, which can affect extraction and flavour. As the coffee rests, the flavours often become more balanced, sweetness becomes more noticeable, and the cup can become smoother and more enjoyable.

A little patience can make a big difference to your cup!

Changed Your Mind?

If you have changed your mind about your online order, please contact us within 14 days of receiving it.

For unopened coffee, you can arrange a return in accordance with your statutory cancellation rights. You then have a further 14 days to send the coffee back.

Return postage is normally your responsibility unless we have made a mistake or the product is faulty. We will refund the applicable purchase price and standard delivery charge in accordance with UK consumer law.

If you have already opened your coffee, we'd encourage you to contact us for brewing advice before giving up on it.

We don't offer voluntary refunds simply because a coffee doesn't suit your personal taste. However, this does not affect your statutory consumer rights, including any applicable cancellation rights.

Damaged, Incorrect or Faulty Orders

If your order arrives damaged, contains the wrong coffee, or there's a problem with its quality, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

- Your order number
- A short description of the problem
- Clear photographs of the product and packaging, including the delivery box if damaged

Please keep the packaging until we've reviewed the issue, where possible.

We'll assess the situation and arrange an appropriate replacement or refund, including applicable delivery costs, in accordance with your consumer rights.

Refunds

Once a return or refund has been approved, we'll explain the next steps.

Refunds will be issued to your original payment method within the applicable legal timeframe. For cancelled online orders, this is generally within 14 days of receiving the returned goods or evidence that they've been sent back, or within 14 days of being informed of the cancellation if no goods were supplied.

We're Here to Help

We roast coffee the way we love to drink it, and we want you to enjoy it just as much as we do.

If something isn't right, or you simply need a little help getting your brew dialled in, please reach out through our Contact page.

Great coffee sometimes takes a little adjustment. Let's find your perfect cup together.

Nothing in this policy affects your statutory rights under UK consumer law.